Frequently Asked Questions
Everything you need to know about shopping with WISE.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
WISE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, WISE is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable production methods to minimize our environmental footprint.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey directly to your door.